1. Create project mandate and onboard project team, Steering group and project planning 
2. Plan and execute Phase 0.5 to enable using insight internally
3. Plan and Phase 1.0 to start using insight internally for improvements

An important strategic project for the customer Family Segment is to enable our CPEs with cloudbased software that makes us able to analyze our customers’ home networks for insight and improved customer experience. This is a cross-functional project, spanning cross several departments and supports several strategic drivers.

 This requires a dedicated project manager that can lead this project through: 

• Phase 0.5 = +/- 1 month: Deploy & Validate = Test rollout of software, validate results, validate that the selected tool supports overall goal for the customer – as well as design an implementation phase.
• Phase 1.0 = +/- 3 months: Use Insights internally = Operationally implement customer insights and monitor results and usage, further design rollout plan based on findings and stakeholders’ value If results from rollout and insights.

Phase 1 prove to create value, we will continue the project in 2021, and will probably continue the rollout and improve the solution throughout the next year. This sourcing request is now primarily for a 3 month assignment to set up the project and roll out solution.